Returns & Refunds
An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
It’s bad enough that your product may develop a fault, so we try to make our returns or repair service as painless as possible.
If the fault occurs within 90 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.
Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request refund. Items returned after 14 days will not be refunded. You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advised as we are not responsible for undelivered packages.
Same day Dispatch
All orders made before 3pm are sent out on the same day for the aim of next working day delivery, we cannot always guarantee that the suggested delivery cycle can be achieved as we have no control of delivery networks.
If you'd like your order to be delivered on a specific date, please get in touch once you have placed your order.
Please Note: We aim to have all orders placed before these cut off times dispatched the same day, in some instance this may not apply and we may need to get in contact with you, the moment your order is dispatched you will receive an order confirmation email.
Free Shipping will only apply to orders that reaches the sum of £50 and exceeds the sum of £50 after discounts, this only applies to UK Mainland.
To return your product, please send to one of the Following addresses.
8, Quay Street
16, Main Street
To contact us by Phone please call: 01646 680 323 or 01437 779 587
or alternatively by e-mail: